Shipping Policy

What are the delivery charges?

Local Delivery charge with in Greater Mumbai is inclusive, for all other destinations outside Mumbai city limits, charges varies according to the distance.

Please check your order summary to understand the delivery charges for individual products.

It is possible that the DFF or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

DFF , procure and ship the items within the time specified , which is 45 days , as given on the product page. Business days exclude public holidays and Sundays.

There are NO hidden charges when you make a purchase on Direct Furniture Factory. List prices are final and all-inclusive, except delivery charges, outside of Greater Mumbai. The price you see on the product page is exactly what you would pay.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on:

  • Whether the DFF ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

Why is the CoD option not offered ?

COD is not available as the products are manufactured to order.

I need to return an item, how do I arrange for a pick-up?

Returns are applicable only for manufacturing defects, breakages Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

‘Available’

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

Does Direct Furniture Factory deliver internationally?

No, DFF only delivers in India, for international requirments, please send us a mail a customercare@DFF.com